REFUNDS & RETURNS POLICY
WES HAMILTON REFUND & RETURN POLICY
Last updated December, 2021
MERCHANDISE AND OTHER PURCHASED GOODS:
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit or an exchange, within 30 days of your purchase. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service
to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging, include your proof of purchase and the return form provided, and mail your return to the address provided by your customer service representative.
Please note, you will be responsible for all return shipping charges.
We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your request. Please allow at least 14 days from the receipt of your item to process your return/exchange/return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, or if you have any additional questions, please contact us at customer service
to arrange a refund or exchange.
CONSULTING AND OTHER SERVICE PURCHASES:
No refunds are available for completed consulting appointments and services. Once a scheduled appointment has been completed by Wesley Hamilton, or one of his representatives, then the performance is completed, and all sales are final. In the event that it is necessary to reschedule a consulting service appointment, Wesley and his team will make all reasonable attempts to meet clients’ scheduling needs may consider a discretionary refund of any deposits collected.
Some consulting service appointments may require a deposit to secure the timeslot. Deposits collected at the scheduling of appointments are typically nonrefundable. Wesley Hamilton is under no obligation to refund deposits made when scheduling future appointments. However, he or his representatives may use discretion and take into account the totality of circumstance in determining whether a refund might be appropriate in particular and individual circumstance. Reach out to customer service
if you’ve scheduled an appointment and are having trouble rescheduling or feel your circumstance warrants further consideration.
Life happens to all of us. While Wesley Hamilton’s availability is scarce, he will always make reasonable attempts to accommodate consulting service clients’ scheduling needs and find an alternative time that works best for everyone. Rescheduling requests need to be made no later than 24 hours prior to the scheduled consulting session. If notice is not given prior to 24 hours ahead of the scheduled time, then no refund will be considered for deposits made on that appointment.
If you have any questions regarding our returns and refunds policies for merchandise or consulting services, please reach out to customer service
and we will do our best to assist you further.